Establish a continuous improvement cadence for the satisfaction survey program over [Timeframe]. Define a monthly backlog triage for question performance (drop/keep/edit), experiment pipeline (copy, channel, timing), and technical hygiene (link integrity, device rendering). Set governance: steering committee membership, decision rights, and change-control thresholds. Include a roadmap balancing stability with iteration, and a quarterly audit against [ComplianceFramework].
Output format: 1) Cadence Calendar (table: ceremony, frequency, attendees, outputs). 2) Backlog Prioritization Model (scoring rubric with weights for impact/effort/risk). 3) Experiment Pipeline Board (CSV columns). 4) Governance Charter (bulleted). 5) Audit Checklist.