Design an end-to-end, multi-channel review solicitation journey for [BrandName] in the [Industry] sector to drive high-quality public reviews on [PrimaryPlatform] within [Timeframe] of purchase across [Region]. Map triggers (e.g., delivery confirmation, first-use milestone), audience rules (exclude returns/complaints), and frequency caps. Provide channel sequencing (email → SMS → in-app → social DM) with decision logic based on customer behavior and [CSATThreshold] gates. Include persuasive copy templates and CTAs tailored to mobile and desktop, plus deep links to pre-filled review pages. Specify personalization fields, fail-safes to avoid asking unhappy customers, and UTM conventions for attribution. Define KPIs and monitoring cadence (send volume, click-through, submission rate, review quality).
Output format:
Journey map table (Stage, Trigger, Segment Rule, Channel, Wait Time, Copy Name, KPI).
Copy kit (subject lines, 160-char SMS, in-app nudge).
Decision tree (text description) covering opt-outs and negative sentiment diversion.
KPI dashboard specification with targets and alert thresholds.
Implementation checklist for CRM and marketing automation.