Sentiment Listening & Risk Response Playbook
N.B. If available, upload a supplier master extract and last 12–24 months of PPM/OTD to calibrate risk scoring. Confirm blackout dates and customer/regulatory commitments affecting the schedule.
📄 Prompt Template
Develop an integrated listening strategy and response playbook that tracks culture sentiment across [Channels] and triggers interventions when thresholds are crossed. Define an escalation SLA of [EscalationSLA] and alert thresholds at [ThresholdPercent] negative deviation. Include roles for [CrisisTeamRole] and guidance for issue triage.
Output format:
Listening Map (sources, cadence, ownership).
Signal Taxonomy (table: Category | Definition | Trigger | Action).
Dashboard Spec (leading/lagging indicators, alert rules).
Response Playbook (levels 1–4 with comms templates).
Post-Incident Review (template).
Integrate with [MonitoringTool] or specify manual workflows. Ensure employee privacy protections, consent, and transparency on how feedback is used.