Develop a recovery-phase communication plan sponsored by [ExecSponsor] using [CommsChannel]. Segment [StakeholderGroups] and define [StatusCadence] updates in [TimeZone]. Include triggers, status categories, and escalation paths. Provide ready-to-send templates for “Incident Declared,” “Service Restoration,” and “Post-Mortem Scheduled,” with placeholders for impact, RPO/RTO status, and ETA. Assign [TemplateOwnerRole] for upkeep.
Output format:
RACI Matrix.
Stakeholder Map Table: Group | Info Needs | Channel | Cadence | Owner.
Message Templates (3) with fillable fields.
Comms Runbook (steps per update cycle).
Align terminology with the Incident Management process and legal review.