Develop a customer-centric approach to technology adoption for [Company Name] that aligns with evolving customer expectations and market demands. Focus on identifying [Key Customer Segments] and mapping their needs to technological solutions. This should include improving customer touchpoints through tools like [Technology 1], [Technology 2], and [Technology 3]. Consider both short-term and long-term goals, with measurable metrics to track customer satisfaction and retention post-implementation over the next [Timeframe].