Create a draft of a crisis press release that can be distributed to the media immediately following a critical event. The press release should provide clear and concise information about the situation, including a statement from a senior company executive ([Role]) and key facts regarding the crisis. Highlight any steps your company is taking to resolve the issue and offer transparency regarding the situation. Include the company’s contact information for follow-up, as well as any relevant background information or clarifications. Ensure the tone is professional, empathetic, and focused on resolution, while avoiding speculation or inflammatory language.