Draft a cross-functional playbook to protect SLAs during peak periods (e.g., large launches or events) for [CampaignName]. Size operational capacity against [ProjectedLeads] and [ChannelMix], propose surge staffing, and define overflow queues and concierge teams. Specify temporary routing overrides, extended hours for [Timeframe], and on-call roles (e.g., [OnCallManager]). Include pre-event data quality checks, fast-track scoring, and post-event cleanup to minimize duplicates and misroutes. Add comms templates for Marketing⇄Sales updates and real-time war room protocols.
Output format: 1) Pre-During-Post checklists. 2) Surge routing override table (Columns: Trigger, Rule Change, Owner, Effective Dates, Rollback). 3) War room charter (purpose, members, channels, SLAs).