Optimizing Customer Journey for Increased Retention
N.B. Focus on the most critical skills needed in the business, and identify potential gaps in the talent acquisition process. The risk matrix should prioritize areas with the highest demand for talent and the most challenging recruitment issues.
📄 Prompt Template
Analyze the customer journey for [ProductService] targeting [CustomerSegment]. Identify key stages where customer retention can be improved, such as post-purchase follow-up or service experience. Propose strategies to enhance customer engagement and reduce churn at these points, focusing on personalized communication, loyalty programs, or after-sales service.