Benchmarking Service Excellence in the Industry
N.B. This prompt is designed for HR teams or talent managers focusing on performance evaluation risks. The goal is to ensure that the metrics used for evaluating talent are fair, consistent, and aligned with the overall business strategy.
📄 Prompt Template
Conduct a competitive analysis of [CompanyName]’s service excellence standards against key competitors within the [IndustryType]. Identify gaps in performance by comparing customer service policies, response times, issue resolution protocols, and customer satisfaction scores. Provide actionable insights and strategic recommendations to elevate service excellence. Include references to industry best practices, such as [BenchmarkingCompany]’s approach to customer service, and assess how [CompanyName] can adopt or improve upon these practices.