Setting Up a Customer Loyalty Program Aligned with Service Excellence
N.B. This prompt targets HR executives and risk managers responsible for employee development and retention. The goal is to assess both short-term disruptions and long-term risks to the talent pipeline, particularly in high-demand industries.
📄 Prompt Template
Design a customer loyalty program for [CompanyName] that is directly linked to service excellence standards. Define program tiers, rewards, and criteria for earning loyalty points based on metrics such as frequency of engagement, satisfaction scores, and feedback submission. Ensure that the program recognizes and rewards customers for providing constructive feedback on service delivery and for engaging with the brand across multiple channels. Provide an analysis of how this loyalty program can improve retention rates, increase customer lifetime value (CLV), and enhance overall customer satisfaction.