Develop a comprehensive strategy for collecting feedback from customers using both digital and traditional channels. The strategy should include timelines, specific customer segments, and feedback collection methods (e.g., surveys, NPS, direct interviews). Define metrics for success and establish a process for regular reporting on feedback collected. Utilize [Customer Segments], [Feedback Methods], and [Timeframes] to customise the approach for different markets or regions. The strategy should aim to enhance product development and service improvement.