Real-Time Customer Feedback and Service Adaptation
N.B. This prompt is designed for senior talent management professionals. The strategy should be actionable and measurable, incorporating proven behavioral change models such as ADKAR or Kotter''s 8-step change model.
📄 Prompt Template
Design a system for capturing real-time feedback from customers, integrating this data into customer service operations. The system should allow immediate action to be taken when customer sentiment dips, whether through an automated system or customer service intervention. Define how this feedback will be gathered via [Channels] (e.g., chat, email, phone) and how it will be shared with relevant service teams. Establish an escalation protocol for urgent feedback.