Produce a migration plan to transform the current IVR into an intent-led VUI handling [CallVolume] calls/month. Target [ContainmentTarget] containment with [AHTBaseline] → reduction goals and NPS lift from [NPSBaseline]. Respect [RegulatoryConstraints] and integrate with [CRMPlatform] for context. Include queueing, authentication, and sensitive intents.
Output format: (1) As-is vs. to-be architecture diagram (textual description). (2) Phased rollout plan with pilots and guardrails. (3) KPI model table: [Intent | Volume | SLA | Containment | FCR | AHT Impact | Risk]. (4) Staffing & skills matrix for operations.