Map the reverse logistics workflow for [Channel] returns at [CompanyName], from initiation (RMA) through pickup, consolidation, inspection, disposition, and credit issuance. Identify decision points (repair, refurbish, restock, recycle) and constraints (hazmat, serialization, data wipe). Quantify cycle time, % first-time-right disposition, and cost per return.
Output format:
A process map (Markdown) with controls for fraud detection and reconciliation to [ERP].
A disposition decision matrix with criteria and thresholds.
A capacity plan table for [FacilityName] by weekday with inbound volumes and staffing.
A customer communication journey map summarizing SLAs.
Propose workflow and system automations (RPA for RMA validation, barcode capture, dynamic routing via [TMS]) that reduce [PrimaryMetric] over [Timeframe] while improving NPS.