
Reverse Logistics Collaboration Blueprint (RMA→Consolidation→Disposition)
📄 Prompt Template
Design a cross-functional blueprint connecting CS, returns, warehouse, and transport across [Regions] to maximize value recovery to [ValueRecoveryTarget] while complying with [HazmatConstraints]. Define RMA creation rules, pickup consolidation windows, and carrier selection for backhauls. Map flows from receipt at [ReturnCenters] to triage, grading, refurbishment, and resale/scrap. Align data fields and images required at each step to reduce NFF (no-fault-found) returns.
Output format: 1) Process map (Swimlanes: CS, Carrier, Returns, QC, Finance). 2) Decision tree (Condition, Action, Routing, Owner). 3) Cost model table (Step, Unit Cost, Throughput, Recovery %). 4) KPI pack (Cycle Time, Touches, Rework Rate, Recovery Value) with targets. 5) Carrier consolidation policy (Thresholds, Windows, Exceptions).