Develop a risk and exception playbook for [FacilityName] cross-dock and direct fulfillment operations covering late inbounds, ASN mismatches, damage, carrier no-shows, and system outages. Classify by severity and customer impact for [KeyCustomer]. Output a runbook: (1) decision matrices with time-boxed actions; (2) standard comms templates to [StakeholderRoles]; (3) inventory and order disposition options (substitute, partial ship, defer); (4) SLA impact calculator [Inputs: Delay (min), Orders Affected, Service Level [TargetSLA]]; and (5) a post-incident RCA template with 5-Whys and corrective actions. Include thresholds to trigger re-slotting, re-wave, or cut manifest early; define data capture requirements in [WMSName]/[TMSName] for audit.