SLA & KPI Framework with Contract-Ready Clauses
N.B. Upload capability inventory with owner names, maturity assessments, and financial mappings (cost, revenue lift). Provide peer benchmarks or analyst assessments to calibrate rarity and imitability.
📄 Prompt Template
Draft a service-level framework for [CompanyName] and [3PLName] covering [ServiceScope] in [Region]. Define precise KPIs (e.g., OTIF, dock-to-stock, cycle count accuracy, claims ratio, ASN timeliness), targets [TargetSLAs], and a tiered [PenaltyStructure]/[BonusStructure]. Specify data latency [DataLatency] and reporting cadence [ReportingCadence]. Provide contract-ready language for measurement periods, exclusions, and cure processes.
Output requirements:
JSON “kpi_set” with fields: code, definition, formula, target, threshold, measure_source.
Markdown table: KPI | Target | Measure Window | Data Source | Remedies.
Redline-ready clause pack (bulleted legalese).
QBR dashboard layout (bullets).
Placeholders to use: [CompanyName], [3PLName], [ServiceScope], [Region], [TargetSLAs], [PenaltyStructure], [BonusStructure], [DataLatency], [ReportingCadence].