Build a Mutual Action Plan for [AccountName] covering [Quarter] to achieve [BusinessOutcome] under sponsorship from [CustomerSponsor] and internal workstreams [Workstreams] by [SignoffDate].
Output requirements:
A phased plan: Phase | Task | Owner (Customer/Vendor) | Start | End | Deliverable | Acceptance Criteria.
A RACI matrix across AE/CSM/SE/Partner and customer roles.
A governance model: steering cadence, escalation path, and decision rights.
A dependency and risk register with mitigation steps and kill-switch criteria.
KPI dashboard: adoption, time-to-first-value, NPS/CSAT, and revenue markers linked to sign-off gates.
Include a communication plan and EBR/QBR checkpoints.