AI in General Operations driving environmental and sustainability insights
You want your patient communication to be effective, equitable, and efficient. Health literacy is a critical determinant of outcomes: if your patients don’t understand instructions, medications, or follow-up plans, their care will suffer and your operational metrics will too. AI gives you tools to assess health literacy at scale and to adjust the content, format, and delivery of information so that patients can actually use it. This article walks you through practical AI strategies, implementation steps, evaluation metrics, and governance considerations so you can bring high-impact, patient-centered solutions into your clinical operations and patient education workflows.