Establish a governance model for account-level VoC with [ExecutiveSponsor] ownership, integrated into [CRMPlatform], for [Quarter] across [KeyAccounts]. Define council roles, intake process for feedback requests, data standards, and closed-loop SLAs. Specify a C-suite dashboard linking NPS/CSAT/CES to pipeline, retention, and expansion.
Output format requirements:
Governance charter (bulleted) with roles, cadence, and decision rights.
SLA table: Feedback Type | Owner | Time to Acknowledge | Time to Resolve | Evidence of Closure.
Dashboard spec: metrics, drill-downs, and filters (account tier, region, product).
Data dictionary for CRM fields and integration points.