
Automation of Ticket Routing Based on Keywords
📄 Prompt Template
Design an automation strategy for routing tickets based on keywords extracted from the ticket description. Specify how keywords related to [Service Issues], [Product Types], or [Geographical Locations] can trigger automated workflows to route tickets to the appropriate team members. Discuss the tools and techniques you would use to implement this automation, such as natural language processing (NLP) or rule-based routing algorithms. The output should be a report of the automated ticket routing performance, showing the percentage of tickets correctly routed and response times for each team.