Define a closed-loop process to act on low satisfaction scores for [CompanyName] in [Region]. Establish thresholds (e.g., NPS ≤ [DetractorThreshold], CSAT ≤ [CSATThreshold]), routing by issue category to [OwnerRole] within [SLAHours] hours, and standardized outreach templates. Include root-cause coding, follow-up survey, and resolution status tracking in [CRMPlatform]. Build a RACI across [SupportOrg], [SuccessOrg], and [ProductOrg].
Output format: 1) Routing & SLA Table (trigger, owner, SLA, escalation). 2) Outreach Templates (email/call). 3) RACI Matrix. 4) Field Mapping (CRM field → survey field). 5) KPI Dashboard Spec (time to first contact, time to resolution, recovery rate, NPS uplift).