Map how employee performance metrics influence customer outcomes for [CustomerSegment] and [ProductCategory] over [Timeframe]. Identify the causal chain from shift-level KPIs (e.g., scan accuracy, load quality, route adherence) to OTIF and NPS. Quantify elasticities and define operational guardrails (e.g., minimum QC checks) needed to hit [ServiceLevelTarget] while maintaining engagement.
Output format:
A KPI impact map (bullet hierarchy) from activity → internal KPI → customer KPI.
A metric dictionary with elasticities or effect sizes (estimates acceptable with ranges).
A dashboard requirements list (charts, filters, refresh, owners).
A 90-day action plan with milestones and risk mitigations.