Creating a Cross-Departmental Customer Journey Strategy
N.B. Ensure that the talent functions are aligned with the company’s overall strategic objectives. The risk evaluation should also include potential external risks such as market conditions or regulatory changes. Outputs should include a risk matrix that categorizes each risk in terms of likelihood and impact.
📄 Prompt Template
Collaborate with marketing, sales, and customer service teams to develop a unified customer journey strategy for [ProductService] targeting [CustomerSegment]. Identify key responsibilities across departments for each stage of the journey, and align KPIs to ensure consistent and coordinated customer experiences across touchpoints.