Cross-Dock & D2C KPI Scorecard Definition

Cross-Dock & D2C KPI Scorecard Definition

N.B. If expansion revenue exists, use a conservative net revenue retention (NRR) assumption and state it. Upload a CSV of monthly signups and churn to refine the net-adds projection.

📄 Prompt Template

Design an executive KPI scorecard for [LeadershipTeam] covering cross-dock operations and direct fulfillment performance across [Region]. Define metric formulas, targets, alert thresholds, and data sources. Include: Dock-to-Ship Cycle (min), Dwell Time (min), Door Turns/day, Cross-Dock Yield %, Orders On-Time %, Pick Productivity (lines/hr), Pack Accuracy %, Cost per Cross-Docked Pallet, Cost per Order, and Carrier On-Time %. Output: (1) a metric dictionary [Metric, Definition, Calc, Source System [WMSName]/[YMSName]/[TMSName], Cadence, Owner]; (2) a dashboard wireframe (text layout) prioritizing [TopThreeMetrics]; (3) SLA monitoring rules with red/amber/green bands; and (4) data quality checks and reconciliation steps. Recommend governance rhythm (daily ops, weekly performance, monthly exec) and specify how anomalies trigger root cause tickets.

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