
Cutover Risk, FMEA & Contingency Playbook for Go-Live
N.B. If possible, provide export of the base financial model tabs used for projections, or upload CSVs for revenue and cost drivers by month.
📄 Prompt Template
Develop a risk management package for the [Go_Live_Window] transition covering linehaul, terminal, and customer interfaces. Identify failure modes using FMEA for [Critical_Lanes] and priority accounts [Top_Customers], including regulatory touchpoints with [Regulatory_Bodies] and contractual [SLAs]. Output format requirements: (1) Risk Register [Risk, Cause, Impact, Likelihood, Severity, Detectability, RPN, Owner, Date]; (2) FMEA tables per process (planning, dispatch, yard, POD capture); (3) Contingency Playbook with activation criteria, comms trees, and rollback steps (≤15 minutes execution); (4) Go/No-Go Checklist with data, integration, and ops readiness gates; (5) Hypercare Plan: command center roles, shift coverage, incident triage SLAs, and reporting cadence. Include a customer communication template for service-affecting incidents and a play to prioritize medical/temperature-controlled freight if applicable.