When users report slow or unresponsive software, begin by gathering key information such as the software version, operating system, any recent updates or patches, and the specific performance issue (e.g., slow load times, crashes). Use tools such as [Performance Monitoring Tool] to gather performance logs, including CPU and memory usage, to identify potential resource constraints. Based on the findings, suggest optimization steps, such as increasing system memory, adjusting application settings, or reinstalling the software. If the problem persists, escalate the issue to the relevant vendor support team, providing detailed logs and a description of attempted fixes.