Build a governance framework for SLA performance at [CompanyName] including KPI definitions, alerting thresholds, and decision rights. Define the weekly and monthly rhythms for reviews in [Quarter] with [ExecutiveSponsor] as the ultimate approver. Specify [PrimaryKPIs] plus lead aging, queue saturation, and recycle rates; align each to a metric owner and remediation path. Describe alert tiers for breaches of [SLA_FirstTouch_Minutes] and repeated offender logic. Provide dashboard requirements for [AnalyticsStack] with data lineage and glossary.
Output format: 1) KPI tree (text) linking inputs → process → outcomes. 2) Dashboard spec (Tables: Metric, Definition, Filter Set, Visualization, Owner, Refresh Cadence). 3) Governance calendar (meeting purpose, attendees, agenda, inputs, outputs).