Develop a set of service excellence metrics tailored to [CompanyName]’s [IndustryType] operations. The metrics should be aligned with customer expectations and incorporate key performance indicators (KPIs) such as response time, first-call resolution, customer satisfaction (CSAT), and net promoter score (NPS). Ensure that each metric is measurable, actionable, and tied to business objectives. Consider segmenting the metrics by [CustomerSegment], region [Region], and service channels (e.g., phone, email, social media). Finally, provide recommendations for tracking and reporting these metrics on a quarterly basis, including specific data sources and tools.