Benchmark [CompanyName] service and satisfaction metrics against [PeerList] across [RegionList] for [Timeframe]. Establish targets to reach [TargetQuartile] performance on CSAT, NPS, OTD, First-Attempt Delivery, and Claim Cycle Time. Translate gaps into a paced improvement plan with governance.
Output format:
Benchmark Table (Markdown): KPI, Company, Peer Median, Top Quartile, Your Actual, Gap.
Gap-to-Target Model with monthly milestones and risk ranges.
Initiative Portfolio (cost, impact, payback) aligned to gap closure.
Governance Cadence (steering, KPI owners, escalation paths).
Communications Artifacts (one-page KPI story per executive audience).
Note data sources and any normalization choices (incoterms, shipment types).