Identifying Opportunities for Personalization in the Customer Journey
N.B. This prompt focuses on risks that could affect employee morale and productivity. Pay attention to departmental or demographic differences in engagement levels, and include tailored strategies for improvement.
📄 Prompt Template
Map the customer journey for [ProductService] with a specific focus on [CustomerSegment]. Identify opportunities to personalize the experience at various touchpoints, from the first brand interaction through to post-purchase. Provide strategies for leveraging customer data (e.g., purchase history, behavior tracking) to create personalized experiences.