Develop a step-by-step incident playbook for lost/stolen badges, from intake to closure, targeting containment within [TargetContainment_Minutes] minutes. Define triggers, identity assurance, card hot-listing, door controller sync, CCTV correlation, and zone lockdown criteria. Include an escalation matrix [EscalationMatrix], after-hours handling by [AfterHours_OnCallRole], and communication templates via [CommsChannel]. Address evidence preservation and [LegalHold_Requirement] requirements.
Output format:
Timeline checklist (numbered) with target durations per step.
Decision tree (indented text) for threat severity levels.
Communications kit (Markdown): Templates for employee, manager, security, facilities.
Post-incident review form (Markdown) with root cause and corrective actions.
Metrics table: MTTD, MTTR, Containment %, Repeat Incidents.
Include integration points with visitor systems and guards’ instructions for manual verification.