Create a structured evaluation for [MonitoringToolCandidates] to ensure reliable ROI measurement at [Volume] scale with [LanguageCoverage]. Define SLA metrics for alert latency (target [AlertLatencySLA]), precision/recall on entity and sentiment extraction, de-duplication accuracy, and source coverage. Include TCO and integration fit with CRM/analytics. Produce a weighted decision matrix and an SLA draft that ties performance to credits/penalties and business impact.
Output requirements: (1) A scoring matrix (Criterion, Weight, Vendor Score, Weighted Score). (2) An SLA metrics table (Metric, Target, Measurement Method, Reporting Cadence, Remedies). (3) A risk register for data quality and governance. (4) A recommendation memo (≤200 words) with decision rationale and [BudgetCap] implications.