Create a proactive monitoring system to identify tickets that show signs of impending SLA breaches or delays. Develop a strategy for intervening before tickets become critical, using real-time alerts and ticket status tracking. Specify the key metrics you will use to identify high-risk tickets, such as [Ticket Age], [Priority Level], and [SLA Compliance]. The output should include a summary of high-risk tickets with recommended actions to resolve issues before they breach the SLA, including a timeline for expected resolution.