Propose a process for conducting root cause analysis (RCA) for tickets that require multiple interventions before resolution. Identify methods for tracking recurring issues and improving ticket resolution efficiency. Discuss how to integrate RCA findings into your [Ticket Management System] to categorize issues, assign resolution workflows, and prevent reoccurrence. Explain how to develop and utilize metrics such as [Issue Frequency], [Ticket Type], and [Resolution Time] to assess problem areas. The output should include an RCA report with key findings, including suggestions for process improvements and trends over time.