Compose an SLA-backed launch narrative for [ProductName] that can be used as a press/analyst brief and internal Q&A. Anchor the story in reliability (berth-to-door), technology (AIS/IoT, predictive ETAs), and service guarantees. Anticipate tough questions on capacity, port congestion, customs delays, and DG handling.
Output format:
300-word press-style narrative (problem, solution, proof, impact for [Region]).
Q&A table: Question, Position, Proof (metric or certification), Escalation owner [OwnerRole].
Claim boundaries and trigger conditions for invoking SLA remedies.
Reference concrete KPIs (e.g., OTIF ≥ [KPI1]%, reefer temperature variance ≤ [KPI2]°C) and specify verification cadence.