Design a method for collecting and analyzing user feedback after a support ticket is resolved. Your approach should incorporate a post-resolution survey or feedback mechanism sent to the user with a focus on customer satisfaction (CSAT), resolution effectiveness, and overall experience. Discuss how to use metrics such as [Ticket Resolution Time], [Issue Complexity], and [User Role] to measure satisfaction across different user groups (e.g., [Sales], [Technical], [Executive]). Include details on how to generate actionable insights from this data to improve service quality. Specify the output format required: a summary report that displays the CSAT scores, response rates, and comments, segmented by department or service.